Jaya1 Terms & Conditions — Malaysia Platform Usage Guidelines

By accessing, registering, or using any part of the jaya1 platform — including the website, mobile app, and all related services — you expressly and unconditionally agree to be bound by these Terms and Conditions. If you do not agree with any part of this document, you are advised not to use the jaya1 platform.

These terms take effect as soon as you begin using our platform, regardless of whether you have registered as a member or are simply browsing as a guest. jaya1 reserves the right to update or amend these terms at any time, and continued use of the platform after any amendment is made constitutes acceptance of the updated terms.

To register and use jaya1 services, you must meet all of the following eligibility requirements at all times:

• At least 18 years old or the minimum age permitted by law in your jurisdiction, whichever is higher.
• Having full legal capacity to enter into a binding agreement.
• Not residing in a region or country where the use of online gaming platforms is prohibited by local law.
• Registering an account on your own behalf and not on behalf of any other individual or entity.
• Never been designated as a self-excluded individual from jaya1 or any related gaming platform.

Jaya1 reserves the right to request proof of identity and age at any time. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended or permanently terminated.

Each user is only permitted to hold one (1) active account at jaya1. Holding multiple accounts by the same individual is a violation of these terms and all associated accounts may be terminated without notice, with any remaining funds subject to forfeiture upon completion of an investigation.

During Registration

You are required to provide accurate, complete, and up-to-date information when registering a jaya1 account. This includes your full name, date of birth, phone number, email address, and bank details to be used for transactions. jaya1 is not responsible for any losses resulting from inaccurate information you provide.

KYC Process (Identity Verification)

Jaya1 carries out a Know Your Customer (KYC) process to ensure our platform remains free from fraud and money laundering. You may be asked to submit a copy of a valid identity document, proof of address, and proof of ownership of the payment method used. This process is an industry standard and is designed to protect all users.

• Accepted KYC documents: MyKad, passport, utility bill, or bank statement dated within the last 3 months.
• All submitted documents are processed securely and kept strictly confidential.
• Withdrawals for accounts with incomplete KYC may be held until verification is complete.

Password and Login Security

You are fully responsible for keeping your password and account login details confidential. jaya1 will never ask for your password through any communication channel. If you suspect unauthorized access to your account, contact our support team immediately via Live Chat.

Jaya1 supports a variety of safe and convenient payment methods to meet the needs of Malaysian players. All financial transactions are processed through advanced encryption systems to ensure the security of your funds at all times.

Deposit

• The minimum deposit for most payment methods is RM 10.
• Supported deposit methods include FPX, direct bank transfer, and popular Malaysian e-wallets.
• Deposits are typically credited to your account within minutes after a successful payment.
• Jaya 1 does not charge any additional fees for deposits, however your bank or e-wallet provider may have their own charges.
• Deposited funds may only be used for gaming on the jaya1 platform and cannot be directly transferred to other users.

Withdrawal

• Minimum withdrawal is RM 30 for each request.
• Withdrawal requests are processed within 30 minutes to 2 hours on standard business days.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as your jaya1 account.
• Jaya1 reserves the right to place a hold on withdrawals for security review or KYC compliance purposes where necessary.
• Any withdrawal attempt suspected of involving fraud or money laundering will be reported to the relevant authorities.

Jaya1 offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements (rollover) and specific terms stated in each promotional offer. It is your responsibility to read and understand these terms before accepting any bonus.

General Bonus Terms

• Bonuses may only be claimed once per offer unless otherwise stated.
• Wagering requirements must be fully met before any withdrawal is permitted on balances that include a bonus.
• Jaya1 reserves the right to cancel bonuses and associated winnings in the event of misuse, fraud, or any attempt to manipulate the bonus system.
• Bonuses are non-transferable and carry no direct cash value.
• Combining multiple bonuses in a single gaming session is prohibited unless explicitly stated in the relevant promotion terms.

Wagering Requirements (Rollover)

The wagering requirements applied to each bonus vary by promotion type. For example, a welcome bonus may require wagering of 10x to 20x the bonus amount before a withdrawal is processed. The exact wagering rate is stated on each respective promotions page.

All games available at jaya1 are operated in accordance with rules set by their respective game providers and overseen by jaya1. The use of any automated software, bots, or unfair methods to gain an advantage in games is strictly prohibited and may result in account termination and forfeiture of all balances.

Game Integrity

• All slot games, Live Casino games, and Fish Shooting Games at jaya1 use Random Number Generator (RNG) that has been independently audited by an accredited third party.
• The outcome of every game is entirely random and cannot be influenced by jaya1 or any third party.
• Game outcomes recorded by the jaya1 system are considered final and binding.

Technical Disruptions

In the event of a technical disruption during a gaming session — including internet connectivity issues, server outages, or software errors — jaya1 will make every effort to restore the session to its original state based on saved system records. However, jaya1 does not guarantee full recovery for every case of technical disruption that occurs beyond our control.

Prohibition of Unfair Collaboration

Any form of collusion between players to gain an unfair advantage in games — including but not limited to chip dumping in poker or coordinated wagering in Live Casino — is a serious violation of these terms.

Jaya1 uses 256-bit SSL encryption technology to protect all your personal data and financial transactions. Account security is a shared responsibility between jaya1 and our users. The following are the measures jaya1 takes to protect your account:

• Two-factor authentication (2FA) is available and strongly encouraged for all accounts.
• Continuous account activity monitoring to detect any suspicious activity.
• Data encryption across all communication layers between your device and jaya1 servers.
• All account information is stored on servers protected by industry-grade firewalls.

You are responsible for not sharing your login credentials with anyone, including family members. jaya1 will not be liable for any losses arising from third-party access to your account due to your own negligence.

Jaya1 takes our social responsibility seriously. We believe gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. Our platform provides a range of tools to help players maintain healthy gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss amount within a time period of your choosing.
• Self-Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days whenever you need it.
• Self-Exclusion: Option to fully self-exclude from the jaya1 platform for an extended period.
• Check Game History: Access your complete game records and transaction history at any time.

If you or someone you know may be experiencing a gambling problem, please visit our Responsible Gaming page for more information and available support resources.

Jaya1 reserves the right to suspend or terminate any user's account at any time without prior notice in the event of a breach of these terms. Situations that may result in account closure include, but are not limited to:

• Providing false or misleading registration information.
• Holding multiple accounts under the same or different identities.
• Engaging in fraud, money laundering, or any other illegal activity through the platform.
• Abusing the bonus or promotions system.
• Using automated software, bots, or unauthorized tools during gameplay.
• Making threats, using abusive language, or harassing jaya1 staff or other users.
• Violating any provision of these Terms and Conditions.

Users may also voluntarily close their account by contacting the jaya1 support team via Live Chat. Any valid balance in the account will be processed for withdrawal once all security checks and KYC are complete, subject to any bonus terms that may still be active.

Jaya1 provides the gaming platform "as is" without any express or implied warranties. To the extent permitted by applicable law, jaya1 shall not be liable for:

• Any financial losses incurred as a result of gaming activity, including losses arising from unfavourable game outcomes.
• Service disruptions caused by factors beyond jaya1's control, including internet outages, third-party infrastructure issues, or natural disasters.
• Indirect, incidental, or consequential losses arising from the use of or inability to use our platform.
• Third-party content, products, or services that may be linked to the jaya1 platform.

Jaya1 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material amendments will be communicated to users via a notice on the platform or to the email registered with our platform at least 7 days prior the amendment takes effect, except in urgent circumstances requiring immediate action.

Continued use of the jaya1 platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you do not agree with the changes made, you may close your account and withdraw any valid balance before the amendment takes effect.

We encourage you to review these Terms and Conditions periodically to stay informed of the latest terms governing your use of the jaya1 platform.

If you have any enquiries, concerns, or complaints regarding these Terms & Conditions or the use of the jaya1 platform in general, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly on the jaya1 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for enquiries that require a detailed written response.
• FAQ Page: jaya1.pro/faq — answers to frequently asked questions that may save you time.

We are committed to responding to all inquiries within 24 hours for the email channel, and within 5 minutes for Live Chat. Your satisfaction and comfort as a jaya1 member is our top priority.