Your privacy is more than a legal obligation to jaya1 — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal data every time you use our platform.
This Privacy Policy is formulated in compliance with Malaysia Personal Data Protection Act 2010 (PDPA). By using the jaya1 platform, you consent to the collection and use of your personal data as described in this document. This Policy should be read together with Terms and Conditions us.
Jaya1 is an online gaming platform operating in Malaysia. We understand that your trust depends not only on fair gameplay and reliable payouts, but also on how we handle your most personal information. This Privacy Policy outlines our commitment to data protection in a practical way that every player can understand.
This Policy applies to all information collected through:
We do not sell, rent, or transfer your personal data to third parties for their own marketing purposes. This is an unwavering commitment from jaya1 to all our members.
Jaya1 collects your personal data through several means — whether you provide it directly during registration, or it is collected automatically while you use our platform. Below is a full overview of the data we collect:
| Data Category | Examples of Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Account Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal process |
| Gaming Data | Betting history, wins, losses, game sessions | Automated platform activity |
| Technical Data | IP address, device type, web browser, operating system | Automatic server logs |
| Behavioural Data | Pages visited, time spent , clicks, game preferences | Cookies & Analytics |
This includes all information you enter when registering an account, submitting KYC documents, contacting customer support, or completing any form on our platform. You have full control over this information and can update it at any time through your account settings.
When you use the jaya1 platform, our systems automatically record certain technical information such as your IP address, device type, and gaming session activity. This data is used solely for security, fraud detection, and user experience improvement — not to be sold or shared with advertisers.
Note: jaya1 does not collect sensitive data such as health information, religious beliefs, or political views. We only collect what is strictly necessary to operate the platform safely and fairly.
Every piece of information we collect has a clear and legitimate purpose. jaya1 uses your personal data for the following purposes:
Your Choice: You may opt out of marketing communications at any time by contacting our support team. This choice will not affect your account's core services.
Jaya1 will not sell, rent, or disclose your personal data to any third party except in the limited circumstances set out below. Any data sharing is carried out under strict controls and only to the extent necessary.
We work with selected technology partners who help us operate the platform — including payment service providers, game providers, and cloud services. All partners are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
Jaya1 will disclose your personal data to relevant authorities where required by law, court order, or in the context of a legitimate law enforcement investigation. This includes investigations related to money laundering, financial fraud, or public safety threats.
In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of those assets. You will be notified in advance if this occurs and your privacy rights will continue to be protected.
Our Guarantee: jaya1 never sell your personal data to advertising companies, data brokers, or any party unrelated to the operation of our platform.
Jaya1 continuously invests in the latest security infrastructure to protect your personal and financial data from both external and internal threats. Our approach to data security is comprehensive and multi-layered.
Shared Responsibility: While jaya1 takes every reasonable step to protect your data, account security also depends on your own actions — including using a strong password and never sharing your login credentials with anyone.
The jaya1 platform uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and ensure the security of your session. Below are the types of cookies we use:
These cookies are required for core platform functions such as login authentication, session management, and security. Without them, the jaya1 platform will not function properly. These cookies do not store any personally identifiable information.
We use analytics tools to understand how players interact with our platform — which pages are visited most, where users encounter difficulties, and how we can improve navigation. This data is collected in aggregate and cannot be linked to any specific individual.
These cookies remember your preferences such as language, display settings, and favourite game selections so you do not have to reconfigure them each time you log in.
Cookie Controls: You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality. Continued use of jaya1 after a cookie notice is displayed constitutes your consent.
Under the Malaysia Personal Data Protection Act 2010, you have certain rights regarding your personal data held by jaya1. We are committed to making it easy for you to exercise these rights without barriers.
You have the right to request a copy of all personal data that jaya1 holds about you at any time.
If any information is inaccurate, you can request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to legal record-keeping obligations.
You may object to the processing of your data for direct marketing purposes at any time.
Request your data in a structured, machine-readable format for transfer to another service.
Request that jaya1 restrict the processing of your data in certain situations while your request is being handled.
To exercise any of the above rights, contact the jaya1 support team via Live Chat or email at [email protected]. We will process your request within 14 business days and notify you of the progress of your request.
Jaya1 does not retain your personal data longer than is necessary for the purpose for which it was collected, or as required under Malaysian law. Our retention policy is as follows:
When data is no longer needed, jaya1 will securely delete or anonymise it using methods that prevent recovery.
The jaya1 platform is intended for users aged 18 years and above only. We do not knowingly collect or store personal data from individuals under the age of 18. If we discover that a child's personal data has been collected without valid parental or guardian consent, we will promptly take steps to delete that data and close the relevant account.
If you believe that your child or any underage individual has registered on our platform, please contact us immediately via [email protected] so that we can take the appropriate action.
Jaya1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any material amendments will be communicated to you via a prominent notice on the platform or through the email address registered to your account.
The "Updated" date at the top of this document will always reflect the date of the latest amendment. We encourage you to review this page periodically. Continued use of the jaya1 platform after any amendment takes effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how jaya1 handles your personal data, we welcome you to reach us through the following channels:
Privacy-related complaints will be handled with high priority and we are committed to responding within 72 hours for urgent matters and 14 business days for general enquiries. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Data protection is not just a document — it is a daily practice embedded in every aspect of jaya1's platform operations.
Every byte of data travelling between your device and jaya1's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
The identity verification process at jaya1 is designed to protect you from identity fraud. Your documents are processed in an encrypted environment and are never shared without a legal requirement.
Your data is stored in high-grade data centres with strict physical and digital access controls. Regular data backups are performed to ensure service continuity.
Jaya1 firmly commits to never selling, renting, or transferring your personal data to advertisers or data brokers. Your privacy is not our business commodity.
All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your legal rights as a Malaysian user are always respected.
From account settings to communication preferences, you have full control over your data. Update, modify, or delete your information at any time with ease.
Join hundreds of thousands of Malaysian players who trust jaya1 not only for the best gaming experience, but also for reliable data protection every day.